Comprehensive AI automation risk analysis and career outlook for Customer Service Representatives professionals
AI will partially impact Customer Service Representatives roles. With a 57% automation risk, some tasks may be automated, but human skills in creativity, problem-solving, and interpersonal communication remain crucial.
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.
Based on human expert analysis
This occupation has a moderate risk of AI automation. Some tasks may be automated, but human skills remain important.
Risk assessment based on the "GPTs are GPTs" research by OpenAI, analyzing task-level automation potential.
Latest data from Bureau of Labor Statistics
Detailed breakdown of how AI might impact specific tasks in this role